Privacy Policy

This Privacy Policy explains how Viva Basket collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order:

Your name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Account information, if you create an account
Messages or enquiries you send to us
Website usage information, such as pages visited and products viewed

We only collect information that is needed to provide our services, process orders, improve our website, and support our customers.

How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Send order confirmations and delivery updates
Respond to your questions or support requests
Manage returns, refunds, and exchanges
Improve our website, products, and customer experience
Prevent fraud and keep our website secure
Send marketing emails, only where you have agreed to receive them
Comply with legal and business requirements

Payment Information

Payments are processed securely through trusted payment providers. Viva Basket does not store your full card details on our website.

Your payment information is handled by secure third-party payment services in line with their own privacy and security policies.

Sharing Your Information

We may share your information with trusted third parties who help us operate our store and provide our services. These may include:

Website platform providers
Payment processors
Delivery and courier companies
Email and marketing service providers
Customer support tools
Analytics and security providers
Legal, tax, or regulatory authorities where required

We only share information where it is necessary for business, legal, or service-related purposes.

Marketing Emails

If you choose to subscribe to our marketing emails, we may send you updates about products, offers, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and support advertising or analytics.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

We use secure systems, trusted service providers, and appropriate safety measures to help keep your information protected.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to provide our services, complete orders, handle customer support, meet legal requirements, and maintain business records.

When your information is no longer needed, we will delete it or securely store it in line with our legal and business obligations.

Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict or stop using your information in certain circumstances
Object to certain types of processing
Withdraw consent for marketing communications
Request a copy of your personal information

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reading the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: [your email address]
Business Name: Viva Basket
Business Address: [your business address]

Last updated: [add date]