Terms & Conditions

Welcome to Viva Basket. These Terms & Conditions explain the rules for using our website and purchasing products from our store.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Viva Basket

Viva Basket is an online store offering a range of products, including home, lifestyle, personal care, pet supplies, and everyday essentials.

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Viva Basket. “You” and “your” refer to the customer or website user.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not use our website in a way that may damage, disable, or affect the website or interfere with other users.

You must not copy, misuse, or reproduce any content from our website without our permission.

3. Product Information

We try our best to display product descriptions, images, prices, and availability as accurately as possible.

However, product colours, packaging, sizes, or details may vary slightly depending on the supplier, screen settings, or product updates.

Please read the product description carefully before placing an order.

4. Orders

When you place an order on our website, you are making an offer to purchase the selected product.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order if there is an issue with product availability, pricing error, payment problem, suspected fraud, or incorrect customer information.

5. Prices and Payments

All prices are shown in GBP unless stated otherwise.

We may update product prices at any time without prior notice. The price you pay will be the price shown at the time you place your order.

Payment must be completed at checkout before your order is processed.

We use secure payment providers to process payments. Viva Basket does not store your full card details.

6. Shipping and Delivery

We aim to process and deliver orders as quickly as possible. Delivery times may vary depending on the product, delivery location, courier service, and other factors outside our control.

Any estimated delivery time shown on our website is an estimate only and is not guaranteed.

Please make sure your delivery address is correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

7. Cancellations, Returns, and Refunds

You have the right to cancel your online order within 14 days of receiving your item, unless the product is excluded by law or is not suitable for return.

After informing us that you wish to cancel, you usually have another 14 days to return the item.

Returned items must be unused, in their original condition, and in their original packaging.

Refunds will be processed after we receive and inspect the returned item. Refunds will be made to the original payment method.

For full details, please read our Refund & Return Policy.

8. Damaged, Faulty, or Incorrect Items

Please check your order when it arrives.

If your item is damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

We will review the issue and offer a suitable solution, such as a replacement, refund, or return instructions where applicable.

9. Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or legal reasons.

These may include opened personal care items, hygiene products, grooming products, perishable goods, personalised items, custom-made products, or any item that is not suitable for return after opening or use.

This does not affect your legal rights if an item is faulty, damaged, or incorrect.

10. Product Suitability

It is your responsibility to make sure a product is suitable for your needs before purchasing.

For personal care, pet care, grooming, or similar products, please read all product instructions, labels, warnings, and usage guidance before use.

If you are unsure whether a product is suitable, please seek professional advice before using it.

11. Website Availability

We aim to keep our website available and working properly, but we cannot guarantee that it will always be available without interruptions or errors.

We may update, suspend, or remove parts of the website at any time.

12. Intellectual Property

All content on our website, including text, images, graphics, logos, designs, and layout, belongs to Viva Basket or our content suppliers unless stated otherwise.

You may not copy, reproduce, distribute, or use our website content for business purposes without our written permission.

13. Limitation of Liability

We are not responsible for any indirect, accidental, or unexpected loss that may happen from using our website or products.

Nothing in these Terms & Conditions limits or removes your legal rights as a customer.

We do not exclude liability where it would be unlawful to do so.

14. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, security, privacy practices, or services of any third-party website.

15. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

By continuing to use our website after changes are made, you agree to the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled under the relevant courts of England and Wales, unless your local consumer law gives you additional rights.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: [your email address]
Business Name: Viva Basket
Business Address: [your business address]

Last updated: [add date]