Refund & Return Policy

Refund & Return Policy

At Viva Basket, we want our customers to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in line with the policy below.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. You must also provide proof of purchase, such as your order number or confirmation email.

To start a return, please contact us at:

Email: [your email address]

Please do not send any item back without contacting us first. Once your return request is approved, we will provide the return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

If you receive a faulty, damaged, or wrong item, please contact us as soon as possible with your order number and clear photos of the issue, so we can help resolve it quickly.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method. Please allow some time for your bank or payment provider to complete the refund.

Refunds will be issued within 14 days after we receive the returned item.

Damaged, Faulty, or Incorrect Items

Please check your order when it arrives. If your item is damaged, faulty, or incorrect, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned once opened or used. These may include personal care items, grooming products, sealed hygiene products, and any product that is not suitable for return after opening.

Personalised, custom-made, or perishable items may also not be eligible for return unless they are faulty or incorrect.

Exchanges

The fastest way to get the item you want is to return the original item first. Once your return is approved, you can place a new order for the replacement item.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. If the order has already been processed or shipped, you may need to wait until the item is delivered and then request a return.

Contact Us

For any return or refund questions, please contact us at:

Email: [your email address]

We are always happy to help.